Technical Support Engineer - Texas

Location United States of America
Published: about 2 months ago
Expiry date: 16 May 2024 23:59

​Locke44 are proud to be partnered with this exciting start up in the Cyber vertical. They have secured series C funding and continue to grow.


In this role, you will have the opportunity to work with a small, but highly skilled and talented team. You will have the freedom to self-promote and take on additional responsibilities as you see fit. This is a great opportunity for someone who is looking to make a big impact in a dynamic and fast-paced environment.


You will have a pivotal role in providing assistance to customers and the sales team by addressing technical inquiries, troubleshooting issues, and ensuring uninterrupted functionality throughout the entire customer journey.


The position is hybrid and Dallas based.


Requirements:


  • experience in support roles, working directly with enterprise customers.

  • experience in troubleshooting methodologies and problem-solving skills.

  • experience working in a startup environment and the ability to thrive in a fast-paced, agile atmosphere.

  • In-depth knowledge of network and security devices, such as Okta, Zscaler, and Siem.

  • Expertise in OS systems, including, Windows, Mac and Linux.

  • Strong debugging skills for Windows applications and a solid understanding of the HTTP protocol.

  • 5+ years of experience with IT tasks like installing virtual machines and configuring IT environments.

  • 5+ years of experience with support methodologies and tools (Confluence, Salesforce, Jira).

  • 3+ years of experience working with Log systems like Coralogix, and Sentry.

  • Advantage - Bachelor's degree in Computer Science, Engineering, or a related field.